Thank you again for your patience, and rest assured we'll get you playing again as soon as possible. We know this will have impacted plans you had in-game. Should normal functionality resume before then, we'll be sure to let you know as soon as we can.Īs for the downtime, we're discussing Make Good options for our players. We estimate that all services will be functional by November 23rd at 12:00 GMT. However, we want to be prudent about the time it may take to get things back up and running safely. Moments before we intended to share news on our next steps, the issues within our external Data Centre provider were reported to be resolved.Īs a result, we will be proceeding with the faster solution of restoring services at our existing Data Centres. We were in the process of initiating our disaster recovery playbook, which involved moving services over to our recovery site. We are confident we'll be able to restore the game as it was moments prior to our services going down. This process will take time, but our priority remains on preserving your game data and ensuring no progress is lost. We are working to get you back into the game as soon as possible. We know downtime can disrupt your valuable spare hours to play the game and we really appreciate the patience you've all shown so far. Thanks for your patience whilst we worked to get these issues resolved!Įarlier today, one of our external Data Centre providers experienced a site-wide issue involving a power failure which has resulted in full downtime of any services housed there. Our engineers have been working both remotely and on-site to support getting us (and you!) back online. You should be able to log into the game as usual. Note: We do not offer technical support for developing or debugging scripted downloading processes.We're happy to announce that our services are now back up and running! Note that this policy may change as the SEC manages SEC.gov to ensure that the website performs efficiently and remains available to all users. This SEC practice is designed to limit excessive automated searches on SEC.gov and is not intended or expected to impact individuals browsing the SEC.gov website. Once the rate of requests has dropped below the threshold for 10 minutes, the user may resume accessing content on SEC.gov. If a user or application submits more than 10 requests per second, further requests from the IP address(es) may be limited for a brief period. Current guidelines limit users to a total of no more than 10 requests per second, regardless of the number of machines used to submit requests. We reserve the right to block IP addresses that submit excessive requests. To ensure our website performs well for all users, the SEC monitors the frequency of requests for SEC.gov content to ensure automated searches do not impact the ability of others to access SEC.gov content. Unauthorized attempts to upload information and/or change information on any portion of this site are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996 (see Title 18 U.S.C. For security purposes, and to ensure that the public service remains available to users, this government computer system employs programs to monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage, including attempts to deny service to users. More Information Internet Security Policyīy using this site, you are agreeing to security monitoring and auditing. For more information, contact more information, please see the SEC’s Web Site Privacy and Security Policy. You can also sign up for email updates on the SEC open data program, including best practices that make it more efficient to download data, and SEC.gov enhancements that may impact scripted downloading processes. Please declare your traffic by updating your user agent to include company specific information.įor best practices on efficiently downloading information from SEC.gov, including the latest EDGAR filings, visit sec.gov/developer. Your request has been identified as part of a network of automated tools outside of the acceptable policy and will be managed until action is taken to declare your traffic. To allow for equitable access to all users, SEC reserves the right to limit requests originating from undeclared automated tools. Your Request Originates from an Undeclared Automated Tool
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